Frequently Asked Questions (FAQ)
Welcome to NVMINE!
We’ve compiled a list of our most frequently asked questions to help you quickly find the information you need.
If you have additional questions, please don’t hesitate to contact us at contact@nvmine.com
General Questions
What is NVMINE?
NVMINE is an online store specializing in unique, high-quality print-on-demand products, including t-shirts, hoodies, mugs, tumblers, message cards, and sweatshirts. Each item is custom-made and perfect for gifting or treating yourself.
Ordering and Payment
How do I place an order?
Browse our products, select your desired item, choose the size, color, and any customization options (if applicable), and click “Add to Cart.” Proceed to checkout to complete your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.
Can I cancel or modify my order?
Orders can only be canceled or modified within 24 hours of placing them. If you need to make changes, please contact us at contact@nvmine.com as soon as possible.
Shipping and Delivery
Do you ship internationally?
Yes, we ship worldwide! Shipping times and rates may vary depending on your location.
How long will it take to receive my order?
Our products are custom-made, so processing typically takes 3-7 business days. Shipping times vary by location:
- United States: 5-10 business days
- International: 10-20 business days
You will receive a tracking number once your order ships.
How much does shipping cost?
Shipping costs depend on the destination and the items in your order. Exact shipping charges will be calculated at checkout.
Returns and Exchanges
What is your return policy?
We accept returns for defective or damaged items within 30 days of receipt. To request a return, please email contact@nvmine.com
Processing Times
- Order Processing: All orders are processed within 1–3 business days after the order is placed and payment is received.
- Exceptions: Orders placed on weekends or holidays will be processed on the next business day.
- In the rare event of a delay, we will notify you via email at the earliest opportunity.
Shipping Times
Shipping times vary based on location and the shipping method selected at checkout.
-
Domestic Shipping (Within [Your Country]):
Estimated delivery time: 5–10 business days. -
International Shipping:
Estimated delivery time: 10–20 business days.
Shipping Rates
- Shipping costs are calculated at checkout based on the weight of your items, shipping destination, and preferred shipping method.
- Free shipping may be available for orders over a certain amount, as indicated on our website.
Order Tracking
Once your order is shipped, you will receive an email with a tracking number and instructions on tracking your shipment.
Customs, Duties, and Taxes
For international orders, nvmine.com is not responsible for any customs fees, duties, or taxes applied to your shipment. These charges are the buyer’s responsibility and may vary depending on location.
Lost or Delayed Shipments
- If your order has not arrived within the expected time frame, please contact us at contact@nvmine.com, and we will assist you in locating your package.
- Please note that we are not liable for shipping delays caused by carriers or circumstances beyond our control (e.g., weather, customs processing).
Incorrect Shipping Information
Ensure your shipping address is accurate at the time of purchase. Nvmine.com is not responsible for packages delivered to an incorrect or outdated address provided during checkout.
Contact Us
If you have any questions about your order or our shipping policy, please email us at contact@nvmine.com
Processing Times
- Order Processing: All orders are processed within 1–3 business days after the order is placed and payment is received.
- Exceptions: Orders placed on weekends or holidays will be processed on the next business day.
- In the rare event of a delay, we will notify you via email at the earliest opportunity.
Shipping Times
Shipping times vary based on location and the shipping method selected at checkout.
-
Domestic Shipping (Within [Your Country]):
Estimated delivery time: 5–10 business days. -
International Shipping:
Estimated delivery time: 10–20 business days.
Shipping Rates
- Shipping costs are calculated at checkout based on the weight of your items, shipping destination, and preferred shipping method.
- Free shipping may be available for orders over a certain amount, as indicated on our website.
Order Tracking
Once your order is shipped, you will receive an email with a tracking number and instructions on tracking your shipment.
Customs, Duties, and Taxes
For international orders, nvmine.com is not responsible for any customs fees, duties, or taxes applied to your shipment. These charges are the buyer’s responsibility and may vary depending on location.
Lost or Delayed Shipments
- If your order has not arrived within the expected time frame, please contact us at contact@nvmine.com, and we will assist you in locating your package.
- Please note that we are not liable for shipping delays caused by carriers or circumstances beyond our control (e.g., weather, customs processing).
Incorrect Shipping Information
Ensure your shipping address is accurate at the time of purchase. Nvmine.com is not responsible for packages delivered to an incorrect or outdated address provided during checkout.
Contact Us
If you have any questions about your order or our shipping policy, please email us at contact@nvmine.com
with your order number and a description of the issue.
Can I exchange an item?
Exchanges are available for defective or damaged items only. Please email us with details, and we’ll assist you with the exchange process.
Do you offer refunds?
Refunds are available for defective or damaged items or if your order arrives after the estimated delivery time. Don't hesitate to contact us at contact@nvmine.com to request a refund.
Customization
Can I customize my order?
Yes! Many of our products offer customization options. Check the product page for details, or email us at contact@nvmine.com with special requests.
What if I need to correct my customization?
Please get in touch with us within 24 hours of placing your order to correct any customization details.
Other Questions
How can I contact NVMINE?
You can reach us via email at contact@nvmine.com. We’re here to help with any questions or concerns!
Do you offer gift wrapping?
We do not offer gift-wrapping services, but our items are carefully packaged to ensure they arrive in perfect condition.
Are there any discounts or promotions available?
Sign up for our newsletter to stay updated on special offers, promotions, and new product launches!
We hope this FAQ section answers your questions. If not, don’t hesitate to contact us at contact@nvmine.com for further assistance. Thank you for shopping with NVMINE!